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Product manuals, downloads and FAQs for Tracker dog tracking collars and Tracker Android, iOS and WebApp applications

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  • How can I update the firmware of the GPS device?

    There is a possibility to update the firmware via mobile data (OTA) for following models: Supra, G1000, G500FI, G400FI ja G500 2013. Older G500-models have to be sent to Tracker Service Centre for update, before they support OTA updates.

    1. Turn the collar on
    2. Connect it to charger
    3. Wait about 10 minutes until the collar send the positions regurarly
    4. In Tracker for Android -Software do following steps:
      Targets > All > GPS devices > [select the name ]> Configuration commands > Search for updates
    5. The device checks its firmware and if there is a newer firmware available, it asks you if you wish to continue with update.

     

    Update takes about 15-30min.
    Please make the update in areas with good GSM coverage e.g. at home and do not move with the collar.
    In case that the update was interrupted e.g. due to the connection cut, restart the collar and try the process again.
    You can find more information here in case of the interrupted process.

Tracker Oy/Huolto

Kauppiaantie 30

90460 Oulunsalo

www.tracker.fi

20.06.2018

SERVICE FORM

Send device to the following address

Tracker Oy/Huolto

Kauppiaantie 30

90460 Oulunsalo

Print this form and attach it in the package. Shipping cost is € 19, unless it is a warranty repair.


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