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Tracker is a communication system for hunters and outdoor enthusiasts, which consists of a dog tracking collar, a tracking app and the Tracker Live™ cloud service. Tracker provides reliable real-time positioning of the dogs and your friends in the area on high-quality topographic maps, satellite images or compass and communication within a group.

Frequently asked questions

1. How to move the application to my new phone?

If you have Tracker Hunter 1 or MyWay Navigator you must contact our support and ask them to unregister the old device. After this install the application to your new phone and use the same registration code as you used before.

If you wish to move the targets from the old phone you must copy the folder called "hunter/targets"  from your old device to your new device.

Map tiles can not be copied to another device.

2. Why is my collar shown as offline?

If you just switched the collar on, it takes usually 2-5 minutes until it appears online. Start the collar before you actually want to unleash your dog and make sure that the collar is online.

If the collar doesn't appear online even after 5 minutes, there are several posibble reasons:

  1. There are no ongoing Live-trackings
  2. The GSM signal of the collar is low (CSQ should be 10 or more)

1. Here you can find the steps, how to bring the collar online and start Live tracking:

  • Call the collar and make sure that the call gets through
  • Click on Targets > [Name of the dog] > Tracking and alarms > Start tracking > Background tracking > OK

How to start the background tracking?

HOX: start the real time tracking only after you have started the background tracking and collar is online. Otherwise it can happen that collar goes offline after the set real time tracking expires.

2. In case the GSM is very low, you can still try to use SMS tracking:

  • For multiple SMS positioning Click on targets > [Name of the dog] > tracking and alarms > start tracking > SMS tracking
  • If you want just a single position, just click on Locate and SMS. The shortcut for SMS tracking is to press the dog icon in the info bar for 2-3 seconds.

3. What can I see on the display in Tracker for Android App?

What can I see on the display of my phone with Tracker for Android app?

4. Can I replace the SIM card by myself?

Yes you can. Please read the manual for further information.

5. How can I update the firmware in the collar?

We develop the firmware of the collars continuously. We inform about the new available features at our news page.

Following devices support the over-the-air update:

  • Tracker G400FI
  • Tracker G500 (with 2013 firmware), Tracker G500FI
  • Tracker G1000 Maximal
  • Supra by Tracker

Updating of the collar is simple and can be done by yourself, just follow these steps:

  1. Turn the device on
  2. Make sure that the collar is online and connected to the charger
  3. Click on the name of the collar or click on Targets > list all > GPS Devices and find the name of the collar you want to update
  4. Configurations
  5. Check for software updates
  6. Afterwards you receive a message if there is an update available or not.
  7. In case there is an update available, confirm the message and wait for further instruction

The update takes about 20-30 minutes and do not turn the device of during the update. You will receive an acknowledgement about the successful update. In case of problems, it maybe good to set the collar to only 2G mode.

How to update Tracker G400FI, G500FI and G1000?

6. How to use my old Tracker Hunter 3 license on my new Android device?

  1. Start Tracker Hunter 3 application on your old phone
  2. Go to Menu -> Settings -> Licenses
  3. Write down your registration code if you don't already have it written down, you will need it later
  4. Unregister the device by selecting "Unregister" -> "Ok"
  5. Start Tracker for Android application on your new device
  6. On the first start the device asks would you like to try it for free, answer "No" to this
  7. Input your old registration code and other information and you are done

7. How can I set a waypoint? Can I change the icon later as well?

If you want to mark any POIs - e.g. a car, shooting stand, a game camera or other POIs on the same place where you are standing just now, follow these steps: 

1. Click on your current position or click on the button - center to my position - (second from left)
2. Click on the needle > Add a waypoint 
3. Enter the name of the waypoint name and can select icon. Then simply click "OK". 

How to add a waypoint

If you want to mark a waypoint at a different locations then your position, follow these steps: 

1. Move the cursor to the location where you want to highlight the waypoint
2. Click on the needle > Add a waypoint
3. Enter the waypoint name and icon. Then simply click "OK".

How to add a waypoint

Alternatively, if want to add a waypoint to a certain place and you know the exact coordinates, enter the coordinates.

How to add a waypoint

If you want to change the icon or the name of a previously created waypoint, take the following steps: 

1. Click on the waypoint symbol or search for the waypoint in your waypoint list: targets > List All> Waypoints> Name of the waypoint 
2. Tracker Live and display settings 
3. You can change the name or icon.
4. Confirm your changes with "OK"

How to add a waypoint

When you finalize the marking of your hunting area then it can look like on the image below. Another step is to create a group and share the marked POIs with your friends.

Tracker for Android waypoints hunting area

8. How to reset settings of Tracker for Android application? Do I lose all data?

Sometimes you may need to reset settings of the applications to get the app work correctly if the settings are corrupted.

To reset the application settings do the following:

Settings > Applications > Manage ApplicationsTracker > Clear data > OK

This does not remove your map tiles and you will not loose any targets if you have a valid license. After reset your targets are synchronized automatically with Tracker Live server, when you login to Tracker Live.

How to reset data in Tracker for Android app?

9. How should I insert the SIM card?

Here are the main requirements for the sim:

  • Standard format (no Nano or MicroSIM)
  • Data connection is enabled
  • SMS and call option is enabled
  • Simple prepaid sim is possible

We have  suggest you to try our Tracker SIM, which is a international roaming sim card with European and USA Phone number

The instruction how to insert a sim into the collar can be found in our Tracker YouTube Channel.

Tracker SIM

10. How do I switch off the collar?

Tracker collars have a security switch so that the collar doesn't switch accidentally during the use or by another person.

 In order to switch off the collar, please turn the switcher from ON to OFF > ON and to OFF. The direction doesn't matter, but turn it obviously one direction only.

The red LED light will flash for couple of seconds and about next 2 -3 times may flash the green LED too.